Return Policy
Thank you for shopping at Macho. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 7 days from the delivery date. To be eligible for a return, your item must be unwashed, unworn, and undamaged. It must also have the hangtags still attached to the garment. Please note that refunds are not available; however, you can initiate an exchange.
Exchanges
If you wish to exchange your item for a different size, color, or style, please contact our customer support team at info@macholk.com within 7 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange. Please note that delivery charges for exchanges will be at your expense unless the product is faulty or sent to the wrong address.
Damaged or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or assist with an exchange, depending on product availability.
Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide assistance with the return process.
Contact Us
If you have any questions or concerns regarding our return policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.
